Who we are
Our website address is: https://coastalcleaners.info.
1. Introduction
Coastal Cleaners (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website coastalcleaners.info (the “Site”) or contact us for cleaning services.
By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide Directly
- Name, phone number, email address, and service address when you request a quote or contact us
- Details about the cleaning service you’re requesting
- Any information you submit through contact forms or booking requests
Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies, including:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent on the Site, and referring website
- Interactions with ads and links
3. How We Use Tracking Technologies
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand how visitors use our Site, including which pages are viewed, how long visitors stay, and what actions they take. This helps us improve our website and services. Google Analytics collects data such as your IP address, device type, and browsing behavior on our Site.
Google Ads
We run Google Ads campaigns and use conversion tracking to measure the effectiveness of our advertising. This includes tracking phone calls generated from ads through a designated tracking phone number, and tracking form submissions and other actions taken after clicking one of our ads. Google may use cookies to link your activity across visits and devices for these purposes.
Meta (Facebook) Pixel
We use the Meta Pixel on our Site to measure the effectiveness of our Facebook and Instagram advertising, build audiences for future ads, and understand visitor actions after they interact with our ads on Meta platforms. The Meta Pixel may collect data about pages visited and actions taken on our Site.
Cookie Consent
Our Site uses a cookie consent management tool to give visitors control over which categories of cookies are activated on their first visit and going forward. You can change your cookie preferences at any time through the consent settings on our Site.
4. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and service inquiries
- Schedule and provide cleaning services
- Improve our Site, services, and customer experience
- Measure and improve the performance of our Google Ads and Facebook Ads campaigns
- Communicate with you about your service requests
- Comply with legal obligations
5. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., scheduling software, hosting providers)
- Google (Google Analytics, Google Ads) and Meta (Facebook/Instagram advertising), which process data according to their own privacy policies
- Legal authorities when required by law
6. Third-Party Privacy Policies
This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of:
7. Your Choices
- Cookies: You can manage or withdraw cookie consent at any time through our cookie consent banner, or through your browser settings.
- Google Ads/Analytics Opt-Out: You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Meta Ads: You can manage how Meta uses your data for ads through your Facebook Ad Preferences.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
9. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Call or text
(207) 579-8441
Email coastalcleaners093@gmail.com